Freshpetalsindia.com
will deliver all orders with the maximum possible
care to make sure that the order not only leaves our
shop in good condition but reaches the recipient in
same condition as well.
At Freshpetalsindia.com
we will try and deliver the order right into the hands
of the recipient but in cases where our delivery man
can not reach the recipient due to some constraint
like in offices, hospitals and some public areas,
the flowers will be handed over to the person as advised
by the recipient. In case of the delivery is at residence
address and the recipient is not at home or the premises
are locked we will deliver the flowers to the neighbors
only if they are ready to accept on their behalf.
We do not take orders for delivery at Airports and
Railway Stations.
We will not call the recipient at their phone number
before the delivery to maintain the element of surprise.
But in cases where we are unable to locate the address
or some other problem where contacting the recipient
is must, we will have to call the recipient and take
the directions. You must provide us with the all correct
information required in the order form and any extra
information that you feel will help us reaching the
right place. In case of incorrect information, we
will not be responsible for the wrong delivery. We
understand your emotions and will try to deliver your
order with the utmost care to make sure that your
presence is felt there in the flowers. We care, we
deliver! Request for a Particular Time of Delivery:
Due to the logistics involved in the delivery, we
can not and will not take guarantee of a specific
time for delivery. But if you would like to request
a particular time of day, please mention it in the
"Special Instructions" column in the order
form and we will do our best to honor it.
In the normal weekday the deliveries by most of the
service providers are done in the normal business
hours (9 AM to 7 PM). Until and unless specified otherwise
or if there is some problem at the time of delivery.
However, since all the service providers in the different
cities have different schedule for the deliveries,
we will be unable to guarantee a specific time of
delivery. Requests may be taken for either an AM or
PM delivery, but they cannot be guaranteed either.
Since all our florists have local knowledge, you can
be assured that they will take every care to ensure
that your flowers are delivered in a timely manner.
If the recipient leaves for the work early and you
want the gift to reach him only then it is always
better to have the order delivered at the office address.
Giving incomplete or incorrect address or phone numbers
may delay delivery further so please make sure that
information provided is accurate.
For the orders of cakes, the delivery will not be
possible at early morning since the cakes have to
be procured fresh from the bakery and we can not buy
the cake at night for the delivery in the morning.
That way the cake will not be edible by the time it
reaches the receiver. During the peak trading days
such as Valentine's Day and Mother's Day, almost all
the florists operate extended hours and delivery times
may be extended due to heavy load of deliveries. In
short delivery times are not guaranteed, regardless
of any request otherwise.
