| 1. What
is freshpetalsindia.com? |
freshpetalsindia.com is an
online shopping facilitator for users in India
and abroad for delivery of various products &
services, mostly of Indian Origin. |
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| 2. Where is freshpetalsindia.com based? |
| freshpetalsindia.com operates from Jaipur, India.
All customer service issues are handled in-house
from Jaipur, India. |
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| 3. Why should I register with freshpetalsindia.com? |
Creating your account enables
us to personalize all your transactions on freshpetalsindia.com
and also provides a quicker & easier Check
Out in future.
However, you do not need to create
an account or register with us before shopping.
Once you confirm the order during your first purchase,
you will be prompted to register yourself and
provide us with your necessary personal details.
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| 4. How Do I Change My Personal Details? |
You can change your personal
information anytime as per your convenience. To
make the changes, log into your account and make
the changes in the 'Edit Profile' option. |
|
| 5. How Do I Manage My Personal Address Book? |
Address Book allows you to
easily select the shipping addresses from the
various addresses you maintain and update in your
address book. This also allows you to select different
shipping addresses for different items in your
shopping cart. |
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| 6. What is a shopping Cart? |
The shopping bag is a virtual
carry cart that displays the number of items you
have chosen to purchase along with the total purchase
amount. This is displayed as a small window located
at the right-hand top corner of the web page.
This window also provides links to view the details
of the items you have chosen - 'View Details’
and to confirm your purchase 'Proceed to Checkout'.
You can update your order by
adding / removing items, etc. in the shopping
cart once you click on the link 'View Details'.
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|
| 7. How do I Cancel my order? |
Please note
that cancellations have to be made within a maximum
24 hours of placing an order. For canceling your
order, you will have to get in touch with our
customer support executive by sending an email
giving your order number.
In case we receive a cancellation
e-mail and till that time the order has already
been processed by us, the order cannot be cancelled.
freshpetalsindia.com has complete right to decide
whether an order has been processed or not.
The customer agrees not to dispute
the decision made by freshpetalsindia.com and
accept freshpetalsindia.com decision regarding
the cancellation.
In case you cancel the order
of perishable products, the cost of the product
will have to be borne by you. In all other items,
a cancellation fee of 10% will be charged to cover
the credit card transaction cost, and balance
90% will be returned. |
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| 8. How do I return an item? |
We take stringent measures
to ensure that the items delivered to you are
in perfect condition. However, there is a remote
possibility that :
the item may be damaged during
transit
or there might be a manufacturing
defect
or that a wrong item is delivered
to you.
In only such cases as given above, we will replace
the item at no extra cost, provided that the
request for replacement / return of item is
made within the stipulated timeframe as given
below. No returns, replacements or refunds will
be allowed after the order is processed, except
for the reasons given above.
To get a replacement or return
an item, email us your Order Number and the reason
for returning. Only after receiving our confirmation
for the return, you are requested to send the
item back to us.
Our
Return Policy
In case of all non-perishable
items (except for custom-made items), the request
for
return / replacement shall be submitted
within 3 days of receipt of the items.
There are no extra shipping
charges for the delivery of replacement items
for the reasons
mentioned above.
In case of perishable items or custom-made non-perishable
items, neither freshpetalsindia.com nor our
enabling partners will be able to accept any
returns, replacement, or refunds of such items.
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|
| 9. Where in India can you deliver?
|
| The delivery cities and towns depend on the product
you are ordering. Each page has a link detailing
the cities and towns serviced for that particular
product. Cakes & Flowers have a limited delivery
list (More than 72 Cities), but other gifts can
be delivered to more than 1000 towns and cities
in India. |
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| 10. What Is The Lead-time For Delivery? |
Orders from freshpetalsindia.com
are delivered quickly anywhere in the world, by
courier through our logistics partners. Subject
to the availability of stock, our minimum lead-time
for shipping of any product is as follows:
Within India: 3 - 4 working days
International: 7 - 10 working days
However, different products may have different
delivery lead-times depending upon the vendors
or the place of shipment. Also, the delivery is
not attempted on Sundays and public holidays,
since there is no courier service available on
these days.
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|
| 11. Are there any hidden costs such as delivery
charges, taxes etc.? |
Shipping charges
are inclusive in the sales price for limited cities
ONLY and there will be additional shipping charges
for remote cities and towns. Based on the shipping
address you select, if any additional shipping
charges are applicable, it will reflect in your
shopping cart while you check out before you make
the payment. Octroi Charges and any other such
entry tax would be collected from the consignee
where applicable.
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| 12. How do I know that delivery is complete?
|
| An e-mail is sent to you informing that your order
has been shipped / delivered along with the shipping
details. |
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| 13. Are the items delivered as per the display
on the Web Pages? |
There may be
slight variation in the gifts especially in perishable
items like cakes, Bouquets, Roses, Fresh Flowers,
Chocolates, Dry Fruits, Sweets, Fruits, Taddies
and Gift Baskets. It will be similar to the pictures
on the web; they will definitely match or exceed
all the specifications in terms of weight, size,
count and functionality.
Flowers specified in the arrangements
shown may differ as per seasonal availability.
If the flowers specified in the arrangements are
not available, suitable alternatives will be used.
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|
| 14. What is the ‘Preferred Delivery
Date'? |
The ‘Preferred Delivery
Date’ is a facility provided by freshpetalsindia.com
to its users whereby you can specify the exact
date on which you would like the gift to be delivered.
We try to deliver on your specified date, but
do not guarantee the same. If the order is placed
well in advance of your preferred delivery date,
there are very less chances of non-delivery or
late delivery. |
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| 15. What if you don't deliver or deliver
late? |
Delays may happen
due to conditions or circumstances beyond our
control, which may include situations arising
out of strikes, fire, arson, riots, earthquake,
floods etc.
The most common reason we have
experienced is when the recipient of the gift
is not at home, or due to an incorrect address
or the address has changed. We cooperate with
you to rectify this situation if it does occur.
Please note that our maximum
liability is limited to the refund of the purchase
price in case of non-delivery only, if the error
is due to freshpetalsindia.com.
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| 16. What if the recipient's address is wrong
or the recipient no longer stays there? |
freshpetalsindia.com will inform you of such an
eventuality. You can inform us to change the receiver's
address within 24 hours of receiving our message,
else your order will be cancelled and no refund
will be made. All charges for the repeat delivery
attempt at the corrected address will be collected
from the consignee. But in no circumstances will
the gift be changed, or in case of perishable commodities,
will a fresh one be delivered.
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|
| 17. Can I send some personalized message
with the gift? |
| Yes, you can send your personalized message/greetings
along with your gifts. Just type in your message
in the message box in the order form. Your message
will be printed and sent along with the gift. |
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| 18. What are the different payment options
available @ freshpetalsindia.com? |
| We accept all major Indian and International Visa
& Master Cards. The authorization is done via
an online, secure payment gateway. We are in process
of providing other payment modes in the near future. |
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| 19. Customer Services |
| For questions or suggestions related to Shopping,
you can get in touch with our Customer Support Team
by sending an email and we will be happy to assist
you. |
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