Legal

Refund & Cancellation Policy

Last updated: April 2026

Cut flowers (purchase products)

• Cancellations accepted up to 2 hours before the scheduled delivery slot. We will refund the order in full to the original payment method within 5–7 business days.
• If the flowers arrive damaged or in poor condition, share photos within 4 hours of delivery and we will replace the order or refund.
• Cut flowers are perishable, so we cannot accept returns once delivered in good condition.

Bouquets, arrangements & hampers (enquiry products)

• Once you confirm an enquiry quote and we begin preparing the order, cancellations may not be possible. Any refund eligibility will be confirmed at the time of quotation.
• For damaged or incorrect arrangements, contact us within 4 hours of delivery with photos and we will work with you on a replacement or partial refund.

How to request

Reach us at the phone number on the contact page or the email on the contact page with your order ID and reason. We respond within a few hours during business hours.